Privacy Policy

Last Updated: January 11, 2025

1. Introduction

CTWise.ai ("we," "our," or "us"), a product of OrchestraPrime.ai Inc., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical trial protocol optimization platform.

2. Information We Collect

We collect information you provide directly to us, such as:

  • Contact information (name, email address, company name, phone number)
  • Professional information (job title, company size, number of protocols)
  • Protocol data uploaded for analysis (processed securely and confidentially)
  • Usage data and analytics to improve our services
  • Communication preferences

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our protocol optimization services
  • Process and analyze protocols using our Evidence Chain technology
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Develop new features and services
  • Monitor and analyze trends, usage, and activities

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform is designed with 21 CFR Part 11 compliance in mind, ensuring the highest standards of data security for clinical trial information.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Protocol data is retained according to your subscription agreement and can be deleted upon request.

6. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your consent or at your direction
  • With service providers who assist in our operations
  • To comply with legal obligations
  • To protect our rights and prevent fraud

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

CTWise.ai Privacy Team
Email: privacy@ctwise.ai

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.